This Privacy Policy describes the policies of Castello di Rocca Cilento S.r.l. and Castelli Management S.r.l., headquartered at Via Castello, 1, 84050 Rocca Cilento (SA), Italy, email: info@castellodiroccacilento.it, telephone: +39 3335877468, regarding the collection, use and disclosure of personal data of users who visit the website https://castellodiroccacilento.it.
1. Data controllers
Castelli Management S.r.l.: event management and catering services (Bistrot, Rivellino, Cantina and Oleoteca).
Castello di Rocca Cilento S.r.l.: management of the hotel part with direct booking of rooms.
2. Personal data collected
We collect the following personal data through our website:
Identification and contact data (first name, last name, email, phone);
Reservation data (for hotel stays and restaurant services);
Credit card data (only to guarantee the reservation, no direct payment from the website);
Browsing data (IP address, browser information, site usage preferences).
3. Purposes of processing
Personal data is processed for the following purposes:
Managing reservations for hotel rooms and restaurant services;
Organization of private events;
Informational and promotional communications (subject to consent);
Compliance with legal and tax obligations;
Improvement of user experience on the website.
4. Legal basis of processing
The processing is based on:
Execution of a contract for booking management and event organization;
Legal and tax obligations for billing and administrative management;
User consent for sending promotional communications;
Legitimate interest in information security and improvement of services.
5. Data Retention
Data are kept for the time strictly necessary for the purposes stated above:
Booking data: up to 10 years for tax obligations;
Contact data for promotional communications: until consent is revoked;
Browsing data: up to 12 months.
6. Data Sharing
Data may be shared with:
IT service providers and website hosting;
Payment processing companies and banking institutions, limited to the verification of escrow cards;
Public bodies and judicial authorities, in cases provided for by law.
7. User’s Rights
The user has the right to:
Access, rectify or delete his/her personal data;
Restrict or object to the processing;
Request data portability;
Withdraw consent at any time;
File a complaint with the Data Protection Authority. To exercise your rights, you can write to info@castellodiroccacilento.it.
8. Cookies and tracking technologies
For detailed information on the use of cookies, please see our Cookie Policy.
9. Data Security
We take appropriate security measures to protect personal data. However, we cannot guarantee absolute security and you transmit your data at your own risk.
10. Links to third-party sites
Our site may contain links to third-party sites, for which we are not responsible. We recommend that you consult their respective privacy policies.
11. Contact for complaints or information
If you have questions or concerns about data processing, you may contact the Data Protection Officer at info@castellodiroccacilento.it.
This policy is current as of 25/02/2025 and may be subject to change. Continued use of the site after any updates constitutes acceptance of the new conditions.